Before Purchase
THINGS TO NOTE:
- Sizing
- Material & Care
- Shipping Times & Rate
- Tariffs
- Return & Exchanges
- Color Disclaimer
- Payments Accepted
If you couldn't find what you are looking for here, please refer to our FAQ page. If nothing works, definitely reach out to our customer support for assistance.
Sizing
- Please refer to our size chart before placing an order. Our pieces are mainly oversized to fit you comfortably.
- If in doubt between sizes, we recommend sizing up.
Material & Care
- Each item includes fabric details - please check product descriptions.
- To preserve quality, follow the recommended care instructions either on the clothing labels or on our washing guide page.
- Avoid tumble drying or ironing directly on prints.
Shipping Time & Rate
- Orders are typically processed within 3 working days.
- Delivery times may vary depending on your location and chosen shipping method.
- Delivery typically takes:
- Singapore: 1-3 working days
- Asia: 4-8 working days
- International: 7-14 working days
Tariffs / Import Taxes
- Buyers are responsible for any applicable tariffs or import taxes charged by their country’s customs office unless otherwise stated.
- We do not have control over these charges and cannot predict what they may be.
- Refusal to pay duties may result in the package being returned or abandoned—please be aware that we are unable to refund shipping fees or items under these circumstances.
Return & Exchanges
All products purchased from mygord.com can be exchanged within 14 days of purchase only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
Color Disclaimer
- Due to screen settings and lighting, actual product colors may vary slightly from what you see online.
Payments Accepted
We currently accept the following secure payment methods:
- Credit/Debit Cards (Visa, MasterCard, AMEX, UnionPay, JCB, Discover)
- PayPal
- Apple Pay / Google Pay
- Shop Pay
- Klarna
- GrabPay (Popular in Asia)
- ShopBack Pay (Popular in Asia)
- ShopeePay (Popular in Asia)
- PayNow (Popular in Singapore)
- Touch 'n Go (Popular in Malaysia)
- AliPay HK (Popular in Hong Kong)
- WeChat Pay (Popular in China)
- QRPH (Popular in Philippines)
- UPI (Popular in India)
We appreciate your understanding and are happy to assist with any questions you have before purchase.
Have questions? Feel free to message us before purchasing. We're happy to help with sizing, styling, or anything else.
