Terms of service

Last updated: 01 MAY 2025

Thank you for shopping at MYGORD! We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. Returns

Eligibility for Returns

  • Items must be returned within [number of days, e.g., 30 days] of the delivery date.
  • Items must be unused, unwashed, and in the original packaging with all tags attached.
  • Certain items, such as sale items, gift cards, and custom orders, may be ineligible for returns (please check our exclusions below).

Return Process

  1. Contact us at admin@mygord.com to initiate the return. Please include your order number and reason for return.
  2. Once approved, you’ll receive instructions for shipping the item back to us.
  3. You are responsible for covering the return shipping costs unless the item was defective or incorrect upon arrival.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed within [number of days, e.g., 5-10 business days] back to your original payment method.

Refund Eligibility

  • Full refunds are issued only for items in original condition (unworn, unwashed, with tags attached).
  • Shipping fees (if any) are non-refundable.
  • Sale items are eligible for a refund only if they arrive defective or damaged.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the preferred item or size.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [number of days, e.g., 7 days] of receiving the item. We may request a photo of the defect. If the return is approved, we will cover the return shipping cost and provide a full refund or replacement.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or clearance items
  • Gift cards
  • Customized or personalized items

6. Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done this and still have not received your refund, please contact us at support@mygord.com.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us at:

📧 support@mygord.com

📍 7030 Ang Mo Kio Ave 5, #09-46 Northstar@AMK, Singapore 569880